1) Scope and Data Controller

This policy applies to the Lovehoro application for Android, the Lovehoro.in.th website, and all related services.

The Data Controller is Sirichai Wichawut.

Contact channels: email [email protected] and LINE Official Account: Add us here.

The term “Services” in this policy includes both the website and the mobile application.

2) Key Definitions

• Personal Data: Information that can identify a person directly or indirectly, such as name, telephone number, and date of birth.
• Cookies / Identifiers: Small files or identifiers stored on a user's device or browser for the operation and security of the Services.
• Data Processing: Any operation performed on data, including collection, use, disclosure, storage, transfer, and deletion.
• Data Processor: An external service provider that processes data on our behalf under our instructions and confidentiality obligations.

3) Types of Data We Collect

3.1 Website Usage

• We use technical cookies and functional cookies required for basic system operation.
• These cookies are not linked to a user's identity and are not used to identify individuals.
• We may process aggregated data, such as popular pages, access times, and device types, to improve the user experience.

3.2 When You Purchase an “Online Horoscope Package”

• A payment slip file that you upload to verify payment.
• Your name or nickname.
• Your date of birth, as required to provide the Services.
• Your telephone number, for signing in to view previous results, identity verification, and customer support.

This data is used to create an account or provide future access to your results and to help our team resolve service-related issues.

3.3 Data Collected Through the Android Application

Note: The FCM SDK relies on the Firebase Installations SDK, which automatically creates and stores a Firebase Installation ID.

3.4 App Permissions

• This application does not display advertisements or collect the Advertising ID (AAID) and does not embed Analytics or Crashlytics.
• The application requests only the permissions necessary for the following purposes:
  • Notifications: To send push notifications related to the Services.
  • User-selected images or files: The application accesses only the image or payment slip file selected by the user for upload and does not access the device's entire photo library.

4) Purposes for Using Data

• To provide online horoscope services, create and verify order statuses, and deliver horoscope results.
• To verify identity for access to previous results and provide customer support.
• To send push notifications related to the Services.
• To improve the website experience using aggregated, non-identifiable statistics.
• To comply with applicable laws, regulations, or orders issued by competent authorities.

5) Legal Bases for Processing

• Performance of a Contract: To fulfill an order, including receiving payment, verifying payment slips, delivering results, and providing access to previous results.
• Consent: For non-essential cookies or identifiers and activities that require explicit consent.
• Legitimate Interests: To maintain system security, prevent fraud, and improve the Services as a whole.
• Legal Obligations: When processing is required by law or by a lawful order from a government authority.

6) Cookies and Related Technologies

We use cookies required for the operation and security of the Services. These cookies are not currently linked to your identity. If we use other categories of cookies in the future, such as analytics or marketing cookies, we will display a clear consent banner.

• You can delete or block cookies through your browser settings, but some functions may not operate at full capacity.

7) Data Disclosure or Transfer

We do not sell, exchange, or disclose your Personal Data for third-party advertising.

However, to provide the Services properly, we may send or disclose data as necessary to Data Processors acting on our behalf under confidentiality obligations, including:

• Hosting and cloud storage providers
• Google Firebase / Firebase Cloud Messaging, for push notifications
• SlipOK payment slip and payment verification systems

8) Data Retention Periods

• Payment slips and transaction data: For the period required by accounting and tax law (5 years under the Accounting Act).
• Name, date of birth, telephone number, and User ID: Until the account is deleted or a data deletion request is made.
• Feedback text: Until the matter is closed, plus an additional 12 months.
• Notification token: Until the user disables notifications, logs out, deletes the account, the token expires or is identified by Firebase as unusable, or the token is deleted through the system's scheduled data-cleanup process.
• Server logs / Backups: 90 days.
• Non-identifiable cookie data: According to system maintenance cycles and solely for aggregated analysis.

When data is no longer necessary, we will delete it or anonymize it in accordance with appropriate practices.

9) Account and User Data Deletion

Users who have created an account, such as through a telephone number, may request deletion of their account and related data through two channels:

1. In the application: Settings > Account > Delete Account.
2. On the website:https://lovehoro.in.th/request-delete-account, or submit a request by email to [email protected] / LINE Official Account.

Data that will be deleted: Name/nickname, telephone number, date of birth, horoscope history, User ID, login tokens, and notification tokens, unless certain data must continue to be retained as required by law.

Data that may continue to be retained: Transaction data, proof of payment, and payment slip files to the extent necessary under accounting and tax law, including security logs and backup-system data according to the stated retention cycles.

Processing period: Within 30 days after identity verification.

10) Security Measures

• Access to data is restricted according to job responsibilities through Role-Based Access Control.
• Data is encrypted in transit using HTTPS/TLS.
• Important system events are recorded in audit logs to detect irregular activity.
• Data is backed up on a scheduled basis, and recovery procedures are tested.
• Relevant Data Processors are subject to contractual confidentiality obligations.

11) Data Subject Rights

Subject to conditions and exceptions under Thai law, you have the following rights:

• The right to access and obtain a copy of your Personal Data.
• The right to correct your data so that it is accurate, current, and complete.
• The right to request deletion or destruction of data when it is no longer necessary or when consent is withdrawn.
• The right to restrict the use of data or object to processing in certain circumstances.
• The right to data portability in a machine-readable format, where supported.

To exercise your rights, contact us at [email protected] or through our LINE Official Account. We will respond within an appropriate period as required by law.

12) Children and Young People

Our Services are not intended for persons below the minimum age required by law. If you believe that a minor's data has been submitted without parental consent, please contact us so that we can delete or otherwise handle the data appropriately.

13) International Data Transfers

We do not sell data or transfer data for marketing purposes. Because we use certain infrastructure providers located outside Thailand, such as Google Firebase, some data may be processed or stored abroad. We will apply appropriate legal data protection safeguards and adequate security measures to such transfers.

14) Links to Other Websites or Services

The Services may contain links to third parties that we do not control. We are not responsible for the privacy practices or content of those websites. Please review the destination service's privacy policy before using it.

15) Changes to This Policy

We may update this policy from time to time to reflect changes in our operations or applicable law. When material changes are made, we will publish a notice on the website or application and clearly identify the effective date and version number.

16) Contact Information

If you have questions, wish to exercise your rights, or have a complaint concerning Personal Data, please contact us:

• Email:[email protected]
• LINE Official Account:Add us here